It’s an anxious season. What with porch pirates being a thing and the holiday season near, I think it’s about time to rate shipping trackers.  Please, I am not rating the actual delivery persons—theirs is a difficult job, I know.  On the receiving end, there’s always an anxiety that an item left on the porch will be raptured before discovered by the person who ordered it, so I try to arrange my schedule to be home on delivery day, during delivery hours.  The post office (USPS) has always been a little suspect.  I’ve had “item delivered” messages from them only to find it wasn’t even out for delivery that day.  And don’t get me started about two local distribution centers that appear to have no idea what state they’re in, let alone what other towns might be nearby.  USPS isn’t near the top of my list.  With apologies for the spoiler, Amazon understand logistics.  I know many people who don’t like Amazon for various reasons, but say what you will, they generally know where your package is, in my experience.

There is a service on the bottom of the list, regarding trackers, but before I get there I need to say that these are shipping companies we’re discussing.  Their raison d’être is to move items from one place to another.  I also realize that the older companies that ship had to integrate computer tracking into already existing structures.  USPS was around centuries ago, and it’s understandable that integrating tech into the rather straightforward process of getting an item from A to B is a challenge.  I’ve worked for companies that have tried to integrate tech into pre-existing structures, and it’s always messy.  Still, it would seem that if your business is delivery and everything from GPS systems and advanced software make that more efficient, why wouldn’t you integrate it?

Which brings me to the bottom of my personal list.  I’m sorry UPS (not USPS), it’s you.  The tracking info is often virtually junk.  The number of times I’ve seen a package to be delivered that day only to have some half-hearted excuse, such as “Delayed” pop up on the timeline, with no explanation, followed a day or more later with a vague “we’ll get it to you when we can” message, hardly inspires confidence.  All the more’s the pity since UPS was the “United Parcel Service,” with the goal of being a package delivery service industry.  And it was founded more than a century ago.  You’d think that they might be able to scrape together a few dollars to hire some kind of systems architect to figure out where the software’s falling down on the job.  Of course, I should be charitable with the spirit of the season. It’s just that I’m anxious.  There are porch pirates in the neighborhood.