Perhaps you’ve encountered it too. You’re in a major city. You’re in a hurry. The person in front of you is plodding along, staring at the device in his or her hand and you can’t get around him or her. You’re being held up by technology. I just want to get to the Port Authority before my bus leaves. The late Jonathan Z. Smith called cell phones “an absolute abomination.” I wouldn’t go quite that far—my bus pass, after all, is on my phone, and I’ve been saved from embarrassing conversations on the desk phone in my cubicle by being able to walk away and find a quiet corner in a corridor where I can talk freely—but I do see his point. While technology has had many benefits, in real life it can slow you down.
A news source I recently read said that heavy smart phone users are more prone to psychological problems than, say, those people who live raw in the bush of southern Africa. Phones isolate as well as connect. Instead of asking somebody for directions, you can turn to your monotoned electronic friend and find out. What you lose is the nuance of human communication. On my first interview in New York City—I was still living in Wisconsin at the time—I was disoriented. Which way was Fifth Avenue? I asked a stranger on the street and learned something in the process. New Yorkers weren’t the rude people I’d been told to expect. In fact, I quite frequently see strangers asking others for directions. I’ve never seen someone refuse to help in those circumstances. Although I’m in a hurry if someone asks me “which direction is Penn Station?” I’ll stop and try to help. It’s a people thing.
One of the distorting lenses of a large city is the acceleration of time. Many of us depend on public transit in its many forms, and none of it is terribly reliable. Being late through no fault of your own is part of the territory in a city like New York. It’s become harder to stay on time because of smartphones, however. A few years back I saw it with the Pokémon Go release. Groups of phoners wandering around, slowing the flow of foot traffic on sidewalks that are somehow never wide enough. If only I could communicate with people! How does one do that when they’re riveted to the device in their hand? I wouldn’t say they’re an absolute abomination, but I agree with the dear departed Smith that there are hidden costs to being so connected that we can’t talk to one another. I would say more, but I think my phone’s ringing.